Table of Contents
Cookie Policy
Effective Date: October 18, 2025
Lumos Polyclinic L.L.C. (“we”, “us”, “our”) uses cookies and similar tracking technologies to ensure the website functions properly, improve user experience, analyze visitor behavior, and deliver relevant marketing content. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences. It forms part of our Privacy Policy.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help remember your preferences, improve website performance, and allow us to understand how visitors interact with our content.
2. Technologies We Use
Our website may use the following third-party technologies:
- Google Analytics 4 – to measure website traffic and understand user behavior.
- Meta Pixel – to track ad conversions and optimize Facebook/Instagram campaigns.
- Google Tag Manager – to manage marketing and analytics scripts efficiently.
- reCAPTCHA v3 – to prevent spam form submissions and protect from abuse.
- WordPress / Elementor Functional Cookies – to maintain session functionality, forms, and preferences.
3. Types of Cookies We Use
- Essential Cookies: Required for website operation, such as session management and security. These cannot be disabled.
- Functional Cookies: Help remember your settings and preferences for a smoother experience.
- Analytical Cookies: Collect anonymous information on how visitors use our site to improve content and navigation.
- Marketing Cookies: Track browsing activity to display relevant ads on Google, Meta, and partner platforms.
4. Consent and Control
When you first visit our website, a cookie banner appears asking for your consent to use non-essential cookies. You can accept, reject, or customize preferences. Your consent can be modified anytime using your browser or device settings.
5. Managing or Disabling Cookies
You can disable cookies through your browser settings (e.g., Chrome, Safari, Edge). Disabling essential cookies may affect certain website functions such as appointment booking or form submissions.
6. Data Retention & Third-Party Access
Cookies are stored for limited durations depending on their type and purpose—typically between a few minutes and 12 months. Third-party providers like Google and Meta may process your data according to their privacy policies:
7. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in technology, regulation, or service functionality. Updates will be posted here with a revised effective date.
8. Contact Information
For questions about cookies or online data use, please contact our Data Protection Officer:
Lumos Polyclinic L.L.C.
📧 info@lumosclinics.com
📍 Sheikh Zayed Road, Dubai, UAE
☎ +971 4 352 4140
مجمع لوموس الطبي ذ.م.م
📧 info@lumosclinics.com
📍 شارع الشيخ زايد، دبي، الإمارات العربية المتحدة
☎ +971 4 352 4140