Table of Contents
Terms of Use
Effective Date: October 18, 2025
Welcome to the official website of Lumos Polyclinic L.L.C. (“we”, “us”, “our”). By accessing or using our website, booking appointments, or engaging with our digital services, you agree to these Terms of Use. If you do not agree, please discontinue use immediately.
1. Use of Website
- The website is provided for general informational and appointment-booking purposes only and does not constitute personalized medical advice, diagnosis, or treatment.
- All medical information on this site is of a general nature and should not replace a professional consultation with a qualified doctor or specialist at Lumos Polyclinic.
- Users must provide accurate, current, and lawful information when submitting forms, bookings, or communications.
- Unauthorized use, copying, modification, data scraping, or reproduction of any website content, logos, images, or trademarks is strictly prohibited.
2. Medical Disclaimer
The information published on this website, including articles, blogs, or treatment descriptions, is intended solely for educational awareness. Individual results may vary depending on personal health conditions. Always seek advice from licensed healthcare professionals before starting or discontinuing any treatment.
3. Appointment Booking & Payments
- Online bookings are subject to confirmation by Lumos Polyclinic via phone, SMS, or email.
- Patients are requested to arrive on time. Late arrivals beyond 15 minutes may require rescheduling.
- Cancellations or rescheduling must be made at least 24 hours in advance. Missed appointments may incur a charge or deposit forfeiture.
- Refunds, deposits, and package credits follow Lumos Polyclinic’s official Refund and Cancellation Policy available at the clinic or on request.
- All fees must be settled prior to service unless otherwise approved in writing by the management.
4. Promotional Offers & Packages
All promotional offers, memberships, or treatment packages are subject to specific terms stated at the time of purchase. Offers cannot be combined unless explicitly mentioned. Lumos Polyclinic reserves the right to modify or withdraw any promotion without prior notice.
5. Liability Limitations
Lumos Polyclinic, its doctors, or staff are not responsible for any loss or damage resulting from reliance on website content, typographical errors, or technical issues. Medical outcomes depend on individual factors and adherence to professional advice. Website use and communication are at the user’s own risk.
6. Intellectual Property
All website content, including text, images, videos, icons, code, and design, are intellectual property of Lumos Polyclinic L.L.C. Any use without written authorization is prohibited and may result in legal action under UAE intellectual property laws.
7. Privacy & Data Protection
Your use of this website is governed by our Privacy Policy, which outlines how we collect, process, and protect your personal and medical information in compliance with UAE Federal Law No. 45 of 2021, DHA, and MOHAP regulations.
8. Third-Party Links & Services
Our website may contain links to external sites or third-party tools (e.g., WhatsApp, Instagram, Google Maps). Lumos Polyclinic is not responsible for the content, privacy, or data practices of external sites.
9. User Conduct
Users agree not to engage in unlawful, abusive, or harmful activity on the website, including attempting to breach security systems, spam submissions, or defamation of staff or services.
10. Governing Law & Jurisdiction
These Terms are governed by the laws of Dubai and the United Arab Emirates. Any disputes shall be exclusively resolved in the courts of Dubai, UAE.
11. Modifications to Terms
Lumos Polyclinic reserves the right to revise these Terms of Use at any time. Updates will be posted on this page with the revised effective date. Continued use of the website constitutes acceptance of the updated terms.
12. Contact Information
For any legal or service-related inquiries, please contact:
Lumos Polyclinic L.L.C.
📧 info@lumosclinics.com
📍 Sheikh Zayed Road, Dubai, UAE
☎ +971 4 352 4140
البريد الإلكتروني: info@lumosclinics.com
العنوان: شارع الشيخ زايد، دبي، الإمارات العربية المتحدة
الهاتف: +971 4 352 4140